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Monday to Friday - 9am to 6pm
Saturday - 9am to 1pm
Sunday and Bank Holidays Closed.
We are are available outside of these hours for viewings
valuations by appointmnet
Ashley & Company
We are committed to providing a professional service to all our clients
and customers. When something goes wrong, we need you to tell us about
it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much
detail as possible. We will then respond
in line with the timeframes set out below (if you feel we have not sought to
address your complaints within eight weeks, you may be able to refer your
complaint to the Property Ombudsman to consider without our final viewpoint on
What will happen next?
We will send you a letter acknowledging receipt of
you complaint within three working days of receiving it, enclosing a copy of
We will then investigate your complaint. This will
normally be dealt with by the office manager who will review your file and
speak to the member of staff who dealt with you. A formal written outcome
of our investigation will be sent to you within 15 working days of sending the
If, at this stage, you are still not satisfied, you
should contact us again and we will arrange for a separate review to take place
by a senior member of staff.
We will write to you within 15 working days of
receiving your request for a review, confirming our final viewpoint on the
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within
12 months of receiving our final viewpoint letter, including any evidence to
support your case.
Property Ombudsman requires that all complaints are addressed through this
in-house complaints procedure, before being submitted for an independent review